Remote IT Support Brisbane

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Expert help, wherever you or your employees are.

Technology support for your remote workforce.

When working remotely from home, technology issues can be challenging to solve. Every remote worker has different IT setups, leading to unique security issues. At Itopia, we specialise in supporting Brisbane businesses remotely.

Downtime can result in lost productivity and poor customer experience. We understand that waiting for a technician to physically turn up on-site isn’t always practical. We provide fast, effective, easy-to-use remote IT support for small business.

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Get remote support for your business in Brisbane

How does IT support via remote access work?

Getting support remotely is surprisingly easy. As long as there is an internet connection, you can turn weeks of support tickets and phone calls into a quick-fix.

Itopia uses state of the art remote access solutions that can securely connect to any remote PC running Windows 10. Once logged in we can find out what is going on with the remote PC and determine a fix, all through the Internet. Remote connections are secure, safe and hassle-free. 

Does your business need IT issues fixed remotely?

Technology has come a long way. Users who work remotely often have more issues due to poor networking or lack of access to the corporate network. The most efficient way to provide support is via the Internet.

For simple fixes, remotely accessing users PC's via the Internet can save hours of travel. Our team are aware of the security ramifications remote access can cause. We take precautions whenever we provide remote support to any of your business PCs.

What is remote support?

Remote support relies on a software solution that gives our IT support staff the ability to access a users device. Once connected, our team can provide maintenance and support.

It may not sound exciting, but remote access software has completely changed the game for the IT support industry. While the technology has been around for some time, it's only recently that remote access solutions have been able to provide reliable and secure access. Thanks to software from Microsoft, Citrix and other leading remote access providers. Itopia is now able to provide around the clock support wherever your employees are.